Risk disclaimer: 76% of retail investor accounts lose money when trading CFDs and Spreadbets with this provider. You should consider whether you understand how CFDs and Spreadbets work and whether you can afford to take the high risk of losing your money.
Get 24/7 Customer Support
Contact us anytime
United Kingdom
TIO Markets UK Ltd
8 Devonshire Square, 4th Floor 116, London, EC2M 4YD,
support@tiomarkets.uk
Our dedicated team is here to help
Average response and resolution times
3 seconds
Average response time on live chat
24 hours
Average response time on call back
24 hours
Average response time by emailSupporting vulnerable clients
We recognise that some clients may be more vulnerable due to personal circumstances, such as health, capability, financial resilience, or major life events.
Our staff are trained to identify and respond to vulnerability during both onboarding and ongoing account use. This may include:
- Explaining information in clearer, simpler language
- Providing extra time for decision-making
- Offering additional contact or monitoring to check understanding
- Escalating cases to our Compliance team where extra support is required
If you believe you may be in a vulnerable situation, please let us know so we can provide appropriate support.